Manage day-to-day operations, monitoring, troubleshooting, user support, and audit readiness for SAS Viya environments supporting clinical trials.
Key Responsibilities
• Monitor system health via SAS Environment Manager (CPU, memory, services)
• Troubleshoot user login, authorization, and job failures
• Perform user provisioning, RBAC, and folder structure maintenance
• Manage backup/recovery of CAS and configuration data
• Provide on-call support for Severity 1 incidents affecting active trials
• Support regulatory audits with logs, audit trails, and access reviews
• Execute tasks within validated change management framework
Required Skills
• SAS Viya administration (SAS Environment Manager, CAS, service management)
• Linux/Unix command-line proficiency
• 21 CFR Part 11, GxP, ALCOA+, CSV environment support
• Audit support experience (FDA, EMA, MHRA)
• ITIL (Incident, Problem, Change Management)
• Backup/recovery tools (Commvault, Rubrik, cloud-native)